TERMS AND CONDITIONS
These Terms and Conditions (“Terms”) form the basis of the contract between our customer and us, Who Icons. Please read our Terms carefully before placing an order on www.whoicons.com. By visiting, browsing, registering, or placing an order, you acknowledge that you have read, understood and agree to these Terms and Conditions in full. If you do not agree with these Terms, please stop using the Site immediately.
INFORMATION ABOUT WHO ICONS
Who Icons registered office is at Studio 133, Canalot Studios, 222 Kensal Road, London, W10 5BN. We are registered in England and Wales under company number 09022596.
ORDERING ONLINE
You can place your order online or by telephone. You will receive a confirmation email which details your purchase, the price and your billing and shipping address. Please check that the information is correct and contact us immediately if there is an error.
Your confirmation email is an acknowledgement of your order, however a legally binding contract is not formed until you receive confirmation that your purchase has been dispatched. We have the right not to accept an order for any given reason.
PRODUCT DESCRIPTION & REPRESENTATION
We display the products we sell as accurately as possible, however we cannot guarantee the product you will receive is an identical representation of the item/s due to the nature of the items and the difference in screens and devices viewed on.
PRICING
The prices are displayed on the site in GBP. The purchase price will be calculated at checkout when you have entered your shipping location and does not include taxes and/or duties if you are located outside of the UK. You will be invoiced these charges by our shipping partner when your order arrives at its final destination.
We always try to ensure that the prices shown are accurate. If on the rare occasion that there is an error, we will contact you straight away. Please note, we are under no obligation to offer you the product at the incorrect price and will give you the option to cancel your order should you prefer not to pay the difference.
PAYMENT
Payment can be made via credit card/debit card. Your payment will be processed securely and the amount will be taken as soon as your order has been placed. For bank transfers, we won’t proceed with your order until the funds have cleared.
PROMOTIONAL CODES
Please note that promotional codes cannot be used in conjunction with products already marked on sale and items purchased with these are not eligible for refund.
DELIVERY
Your purchase must be signed for when it is delivered. This ensures that your order reaches you securely. If you can’t be present when your delivery is due to arrive, please make sure someone is available otherwise you will need to reschedule another delivery day and time window.
It is important that the delivery address you provide at the time of ordering is accurate and correct as we cannot be held responsible for parcels which may go missing.
We aim to dispatch all orders within 48 hours of taking payment. Your delivery should arrive within the timeframe specified in your dispatch email. Please bear in mind that customs delays are out of our control.
If your purchase doesn’t arrive in perfect condition, please contact us as soon as possible. We will ask you to retain the original packaging as proof of the condition the goods were received in.
RETURNS & REFUNDS
If you change your mind, you have 14 days from the date you received your order to return it for a refund. Returns must be arranged by the customer. Please make sure the product is packaged securely and returned in perfect condition.
Your refund will be issued once we have received your item/s in the same condition sent. Please note, it can take up to 10 working days for the refunded amount to show in your account. The amount will exclude the delivery cost and any taxes and/or duties paid at the time of purchase. If your order was delivered in the UK, you can return your product to Unit 3, 70 Evelyn Gardens, London, SW7 3BQ.
Please note that customised or personalised items and items purchased at a discounted sale price or using a promotional code are not eligible for refund.
Refunds can take up to 10 working days to show in your account. If you haven’t received the funds after this time, please contact your payment issuer for assistance. The amount refunded will exclude the delivery cost and any taxes and/or duties paid at the time of purchase.
Returns address:
Who Icons Returns
Unit 3
70 Evelyn Gardens
London
SW7 3BQ
EXCHANGE
If you’d like to exchange your purchase for another product, you will need to return your original order and place a new one.
USE OF THE SITE
All designs and intellectual property rights remain the property of Who Icons.
The site is for your own use and you agree that you will not use, sell or supply any product(s) purchased from Who Icons for your commercial gain.
We reserve the right to use imagery for any form of advertising including web-based promotions, brochures, galleries and competitions if you use #WHOICONS or @WHO_ICONS on your Instagram or TikTok posts.
LIABILITY
Nothing in these Terms and Conditions shall exclude or limit our liability for personal injury or death caused by our negligence.
COMPLAINTS
If you have a complaint about our products or service, please email info@whoicons.com or write to us at Unit 3, 70 Evelyn Gardens, London, SW7 3BQ and we will address this in a timely manner.
© Copyright 2022. Whoicons Ltd (Company number 10784406). Reproduction or transmission of all or part of this work, whether by photocopying or storing in any medium by electronic means or otherwise, without the written permission of Whoicons Ltd, is prohibited. This document may not be modified in any way, such as by removing the copyright notices herein. The commission of any unauthorised act in relation to this work may result in legal action. All rights in relation to this document its wording, artwork and all other works herein are reserved.